We will give you an estimated delivery date but no times or dates can be guaranteed. All Goods are sent via Royal Mail Registered mail service unless otherwise requested. On occasion items may become lost in the post. We will try to replace the item if it remains in stock but no guarantees can be given for this.
Kit off Limited cannot be held responsible for delays incurred whilst Goods are in transit with Royal Mail.
You must notify us promptly and in any event within 48 hours of receipt of any Goods if they appear to be damaged in transit. In these circumstances you must also keep and return the packaging as this may be required when making a claim.
Any order placed over the weekend or bank holiday will not be processed until the next working day.
Changed your mind? You have 14 days to pop it back to us for an exchange or refund.
If the item was purchased in our store you can only exchange the item or receive a credit note as also stated on the receipt of your in-store purchase.
We kindly ask that the item returned to us is in its original condition including labels intact. We would also like you to include the receipt upon your return as proof of the date of purchase.
If you are wanting to exchange your item please call the store on 01892 513613 to ensure that we have the item you wish to exchange in stock. We are a small boutique so stock runs small and flies out the door quickly!
When placing an order you will need to provide us with personal information. We will not disclose this information to any third party other than for the purpose of processing the order and arranging delivery.