If you wish to return an item then you must email us at to notify us of the return within 7 days of receiving the Goods. You must make it clear if you require an exchange, credit note or refund for the item.

You must take reasonable care of the Goods while in your possession and return these to us appropriately packaged to avoid damage and within 7 days from the date of receipt with all Kitch labels and designer tags still attached. Items will not be accepted without these conditions in place.

We will refund the purchase price to you within 30 days of the cancellation notice providing all returns conditions are met.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged due to wear and tear will not be considered faulty.

We will only replace faulty items with the same product in the same size subject to availability. Where possible we will offer to repair faulty products at our cost.

Goods returned outside of the above time frames will not be accepted and will be returned to the customer.