We will give you an estimated delivery date but no times or dates can be guaranteed. All Goods are sent via Royal Mail Registered mail service unless otherwise requested. On occasion items may become lost in the post. We will try to replace the item if it remains in stock but no guarantees can be given for this.
- Standard Delivery = £5 on all orders
- Next Day Delivery = £8 on orders before 3pm Monday to Friday
Kit off Limited cannot be held responsible for delays incurred whilst Goods are in transit with Royal Mail. You must notify us promptly and in any event within 48 hours of receipt of any Goods if they appear to be damaged in transit. In these circumstances you must also keep and return the packaging as this may be required when making a claim.
Any order placed over the weekend or bank holiday will not be processed until the next working day.
Returns & Exchanges
Changed your mind? You have 14 days to pop it back to us for an exchange or refund.
We kindly ask that the item returned to us is in its original condition including labels intact. We would also like you to include the receipt upon your return as proof of the date of purchase. Please note that all returns should be returned back to Kitch with signed for delivery.
Our return address is: 1 High Street, Tunbridge Wells, Kent, TN1 1UL, United Kingdom.
If you are wanting to exchange your item please call the store on 01892 513613 to ensure that we have the item you wish to exchange in stock.
We are a small boutique so stock runs small and flies out the door quickly!